Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to

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Please see the How to Purchase page for more information.

For orders placed on our website, we currently accept BIBD / Baiduri bank transfer or cash on pickup.

You may be able to cancel or modify your order if it has not yet been shipped. Please contact us on Whatsapp as soon as possible to request a cancellation or modification.

We offer periodic discounts and promotions on our products. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest deals and offers.

Yes, we offer discounts for bulk orders. Please contact us on Whatsapp for more information.

Shipping & Deliveries

Currently, we do not ship internationally.

Brunei Muara: Every Saturday

KB & Tutong: Every Sunday

Please note that delivery times may vary depending on your location.

We charge a flat rate of BND 3 for orders under BND 100, and orders over BND 100 are free.

Currently, order tracking is unavailable. Please contact us on Whatsapp if you have not received your order within the delivery time frame (12 - 6 PM).

If your package is delayed or hasn't arrived yet, please contact us on Whatsapp and we will assist you in tracking your package and resolving any issues.

Warranty & Returns

The warranty period varies depending on the product. If you need more information, please refer to Warranty Information.

Please refer to Warranty Information for a detailed information.

If you need to file a warranty claim, please contact us on Whatsapp with your order number and a description of the issue. We'll work with you to resolve the problem as quickly as possible.

Please refer to Exchange & Return Policy for a detailed information.

Have more questions? Contact Us on Whatsapp