Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to sales@jlitebn.com.

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General

Yes, you can reach out to our support team via email or WhatsApp during business hours for assistance with orders, returns, or general inquiries.
No, we currently do not offer gift cards.
Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals and new arrivals.

Orders

Please see the How to Purchase page for more information.

For orders placed on our website, we currently accept BIBD / Baiduri bank transfer or cash on pickup.

Yes, you can change the delivery address if the order has not yet been processed or shipped. Contact us immediately via email or WhatsApp to request changes.
You will receive an order confirmation email after your purchase. If you do not receive an email, check your spam/junk folder or contact us for assistance.

You may be able to cancel or modify your order if it has not yet been shipped. Please contact us on Whatsapp as soon as possible to request a cancellation or modification.

We offer periodic discounts and promotions on our products. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest deals and offers.

Yes, we offer discounts for bulk orders. Please contact us on Whatsapp for more information.
Yes, we offer pre-orders for selected products. Pre-order terms and conditions will be outlined on the product page.

Payments

We currently do not offer installment payments, but we are working on introducing this option in the future.
Refunds are issued as store credit by default. Refunds to the original payment method are considered on a case-by-case basis.
Yes, we do offer BIBD AT-Tamwil loan quotations. Please contact us for more information.

Shipping & Deliveries

Currently, we do not ship internationally.

Brunei Muara: Every Monday, Tuesday, Thursday, Friday and Sunday (Between 12.00pm - 6.00pm)

KB & Tutong: Every Wednesdays & Saturdays (Between 12.00pm - 6.00pm)

Please note that delivery times may vary depending on your location.

We charge a flat rate of BND 3 for orders under BND 100, and orders over BND 100 are free.

Unfortunately, we are unable to schedule specific delivery times as we use a third-party delivery service. Deliveries are typically made between 12:00 PM and 6:00 PM. We recommend ensuring someone is available during this time frame to receive your order.

Currently, order tracking is unavailable. Please contact us on Whatsapp if you have not received your order within the delivery time frame (12 - 6 PM).

If your package is delayed or hasn't arrived yet, please contact us on Whatsapp and we will assist you in tracking your package and resolving any issues.

Warranty & Returns

The warranty period varies depending on the product. If you need more information, please refer to Warranty Information.

Once we receive and inspect your returned item, processing your request typically takes 3–5 business days. We will notify you of the outcome.

Please refer to Warranty Information for a detailed information.

If you need to file a warranty claim, please contact us on Whatsapp with your order number and a description of the issue. We'll work with you to resolve the problem as quickly as possible.

Please refer to Exchange & Return Policy for a detailed information.

Have more questions? Contact Us on Whatsapp