Warranty Information

1. Warranty Period

The warranty period varies depending on the item. Example: 1 year for motherboards, 3 months for case fans. Please refer to your receipt for the specific warranty duration.

2. Warranty Eligibility

To be eligible for warranty service:

  • You must provide the original packaging and receipt with the Order#.
  • The item must be within the specified warranty period.

3. Warranty Coverage

What is Covered What is NOT Covered
Manufacturer defects (e.g., design or production errors causing malfunction). Physical damage to the product.
Item dead on arrival (DOA). Defects or damage caused by unauthorized repairs, modifications, or alterations.
Functional defects such as non-working buttons, LED malfunctions, or panel misalignments. Damage caused by fires, electrical surges, accidental drops, or improper usage.
- Normal wear and tear or cosmetic damage.
- Damage caused during transportation or improper installation.

4. Power Surge Disclaimer

Our warranty does not cover damages caused by power surges, including those from external factors like lightning strikes, utility grid issues, or faulty home/building wiring. To prevent damage, we recommend using surge protectors or uninterruptible power supply (UPS) systems.

5. Software and Data Clarification

The warranty does not cover:

  • Software programs.
  • Data loss or recovery.
  • Issues caused by viruses or malware.

6. Standard Warranty Procedure

To claim warranty service:

  1. Contact us within the warranty period with proof of purchase.
  2. Provide a detailed description of the issue.
  3. Return the defective product with all accessories and original packaging.
  4. We will:
    • Diagnose the issue and attempt a repair where applicable.
    • If repair is unsuccessful, we will replace the product or return it to the supplier for further action.

Note: Warranty claims are processed within 7-14 business days upon receipt of the item.

7. Refurbished Items

For refurbished items found faulty within the warranty period, we will:

  • Refund the purchase amount (subject to a restocking fee).
  • Send the item back to the manufacturer for repair.

8. Restocking Fee

A 20% restocking fee will apply for returned items if a refund is requested. This applies to non-defective returns (e.g., customer change of mind) or items missing accessories.

9. Transferability

Warranties are non-transferable and apply only to the original purchaser. If the item is resold or gifted, the warranty is void.

10. Rights Reserved

We reserve the right to decline warranty service if:

  • Proof of purchase is missing.
  • Original packaging or accessories are not included.

Note: In cases where proof of purchase is missing, alternative proof of ownership may be accepted at our discretion.

11. Limit of Liability

Our liability is limited to the repair or replacement of defective items. We are not responsible for indirect or consequential damages resulting from the use of our products.

Questions?

If you have any questions or concerns about our warranty policy, please contact us or visit our store for assistance.