Warranty Information
Warranty Information
Official policy and coverage details for JLite Customs products.
Warranty Period
The warranty period varies depending on the product (e.g., 1 year for motherboards, 3 months for case fans).
Please refer to your sales receipt for the specific duration that applies to your item.
Warranty Eligibility
You are eligible for service if:
- You provide the original sales receipt with the Order #.
- The item is within the specified warranty period.
- Original packaging and all included accessories are returned.
| ✅ WHAT IS COVERED | ❌ WHAT IS NOT COVERED |
|---|---|
| Manufacturer defects (workmanship/materials) | Physical damage (cracks, dents, bent pins, etc.) |
| Dead on arrival (DOA) items | Accidental damage (drops, spills, fire, flooding) |
| Hidden defects found during normal use | Damage from unauthorized repairs or modifications |
| Failures under normal, recommended use | Normal wear and tear, cosmetic issues |
| Damage from improper installation or misuse | |
| Damage from power surges or environmental factors | |
| Missing packaging, accessories, or proof of purchase | |
| Software/data loss, malware, or virus-related issues | |
| Products purchased secondhand or from unauthorized sellers |
4. Power Surge Disclaimer
Damage caused by power surges—including lightning strikes, utility grid faults, or poor building wiring—is not covered.
To protect your devices, we recommend using surge protectors or UPS systems.
5. Software and Data
The warranty does not cover software programs, applications, data loss/recovery, or issues caused by viruses/malware.
Standard Warranty Procedure
- Contact us with your proof of purchase.
- Provide a detailed description of the issue.
- Return the defective product, including original packaging and all accessories.
- We will diagnose and, if possible, repair the item.
- If repair is not possible, we will replace the product or return it to the supplier.
- Claims are processed within 7-14 business days after we receive the item.
7. Refurbished Items
For refurbished items found faulty within the warranty period, JLite Customs reserves the right to either:
- Repair the item via the manufacturer or local supplier.
- Offer a 1-to-1 replacement with an item of similar performance.
- Issue a refund of the purchase price if repair/replacement is not possible.
Warranty coverage is non-transferable and applies ONLY to the original purchaser. Resold or gifted items are not covered.
We reserve the right to decline service if proof of purchase is missing or if original packaging/accessories are not included.
Our liability is limited to the repair or replacement of defective items. We are not responsible for indirect or consequential damages.
Need to start a claim or have questions?