Warranty Information
1. Warranty Period
The warranty period varies depending on the product (e.g., 1 year for motherboards, 3 months for case fans). Please refer to your sales receipt for the specific duration that applies to your item.
2. Warranty Eligibility
You are eligible for warranty service if:
- You provide the original sales receipt with the Order #.
- The item is within the specified warranty period.
- The original packaging and all included accessories are returned.
3. Warranty Coverage
| What is Covered | What is NOT Covered |
|---|---|
| Manufacturer defects (workmanship/materials) | Physical damage (cracks, dents, bent pins, etc.) |
| Dead on arrival (DOA) items | Accidental damage (drops, spills, fire, flooding) |
| Hidden defects found during normal use | Damage from unauthorized repairs or modifications |
| Failures under normal, recommended use | Normal wear and tear, cosmetic issues |
| Damage from improper installation or misuse | |
| Damage from power surges or environmental factors | |
| Missing packaging, accessories, or proof of purchase | |
| Software/data loss, malware, or virus-related issues | |
| Products purchased secondhand or from unauthorized sellers |
4. Power Surge Disclaimer
Damage caused by power surges—including lightning strikes, utility grid faults, or poor building wiring—is not covered by warranty. To protect your devices, we recommend using surge protectors or UPS systems.
5. Software and Data Clarification
The warranty does not cover:
- Any software programs or applications.
- Data loss or recovery.
- Issues caused by viruses or malware.
6. Standard Warranty Procedure
To claim warranty service:
- Contact us with your proof of purchase within the warranty period.
- Provide a detailed description of the issue.
- Return the defective product, including original packaging and all supplied accessories
Our process:
- We will diagnose and, if possible, repair the item.
- If repair is not possible, we will replace the product or return it to the supplier for further action.
- Warranty claims are processed within 7-14 business days after we receive the item.
7. Refurbished Items
For refurbished items found faulty within the warranty period, we will:
- Refund the purchase amount (subject to a restocking fee).
- Send the item back to the manufacturer for repair.
8. Restocking Fee
A 20% restocking fee applies to non-defective item returns (e.g., if you changed your mind) or if accessories are missing.
9. Transferability
Warranty coverage is non-transferable and applies ONLY to the original purchaser. Resold or gifted items are not covered.
10. Rights Reserved
We reserve the right to decline warranty service if:
- Proof of purchase is missing.
- Original packaging or accessories are not included.
Note: In cases where proof of purchase is missing, alternative proof of ownership may be accepted at our discretion.
11. Limit of Liability
Our liability is limited to the repair or replacement of defective items. We are not responsible for indirect or consequential damages resulting from the use of our products.
Questions?
If you have any questions or concerns about our warranty policy, please contact us or visit our store for assistance.