Customer Service
+673 8303034
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We have a 5-day return and exchange policy, which means you have 5 days after receiving your item to request a return or exchange. The 5-day period begins from the date of delivery as confirmed by the courier.
To qualify for a return or exchange, the following conditions must be met:
If these conditions are not met, we reserve the right to decline your return or exchange request.
To initiate a return:
For any return-related questions, please contact us at sales@jlitebn.com.
Certain items are not eligible for return or exchange:
The fastest way to get the item you want is to:
Once we’ve received and inspected your return, we will notify you of the outcome. If your return is approved, you will receive a refund in the form of store credit.
Refunds in other forms (e.g., cash, original payment methods) are not available unless explicitly agreed upon.
Deposits are non-refundable. Please confirm all details before placing an order that requires a deposit.
We reserve the right to:
If you have any questions about our return policy, feel free to contact us at sales@jlitebn.com or via WhatsApp at 8303034.
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